Cart is empty Privacy policy for users of the savexa.org store
Preamble
From May 25, 2018, the new General Data Protection Regulation (GDPR) applies throughout the European Union. In this document, we describe the services we provide and explain how we protect your privacy. We also write how you can exercise your rights to the data we have collected.
- Personal data administrator
The administrator of your personal data is:
savexa sp. z o. o., ul. Zawodzie 20, 80-276 Gdańsk
District Court in Gdańsk, 7th Commercial Division of the National Court Register,
KRS: 0001132322, NIP: 5833521748, share capital PLN 3,000,000,
e-mail address: [email protected], telephone number: 50 06 62 952
The administrator determines why and how he processes your data.
You can contact the administrator by e-mail: [email protected]
In some marketing processes, your personal data may be administered jointly by savexa.org and other entities pursuant to Art. 26 section 1 GDPR. If such a situation occurs – we will notify you about it.
How we care about your privacy
In the privacy policy, we describe how we protect your privacy and your personal data that you provide to us when on the savexa.org store website or in the application:
you are shopping,
you use the store’s website,
you use additional services,
you do other activities.
In the privacy policy, we define the purposes, scope and basis on which we process your personal data. We secure your data using technical and organizational measures that are appropriate to the possible threats and categories of data. In particular, we take into account the risk that results from:
accidental or unlawful destruction of data;
loss, modification or unauthorized disclosure of data;
unauthorized access to personal data.
Remember that some of the services we offer will redirect you to websites or websites with other personal data administrators. This happens if you exercise payment or you use a service that we do not offer directly.
These are entities independent of us and are a separate data controller. The rules on which they provide services and how they protect personal data can be found in the regulations, policies or other documents indicated by this entity.
More information on this topic can be found in the chapters:
Data processing principles;
Data recipients and transfer of personal data to countries outside the European Economic Area.
If you have any questions about the protection of your personal data, please write to our Data Protection Officer at [email protected] or contact us in another way convenient for you.
More information on how to contact us can be found in part VIII Contact details and Data Protection Officer.
[Legal basis for data processing: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), Personal Data Protection Act of May 10, 2018]Scope and methods of processing your data
We will process your data depending on which services and functionalities of the website you use. We need your data to process your orders and returns, send you notifications about the delivery status of your products and solve any related problems. We also use your personal data when we manage your payments and process complaints and warranty claims related to your orders. Thanks to your personal data, we receive the information necessary to complete the purchasing process. Depending on what you do on the website or app, we may collect different sets of personal data. Below we present what data we process and for what purposes, and you will find more information on this subject in section 3. Principles of personal data processing – purposes, basis and period of processing your data. When you visit our online store If you are a person who already has an account with us and is logged in, we can identify you based on the data available in your account. You can also shop as a guest (customer who is not logged in), then we will require data from you that is necessary for us to send and deliver your order: name and surname,
delivery address,
e-mail address,
phone number,
invoice details if different from the delivery address.
Whenever you visit our store via the website, we download cookies, i.e. cookies that are associated with your personal data. We collect cookies that are necessary for the website to function properly, as well as those that are not mandatory but we have your consent to collect them, for example an internet identifier, i.e. IP number. When you register an account When you create an account with us, you must provide the following data: name i last name,
e-mail address,
account password.
This is a standard set of data for each individual. If you do not provide us with this data, we will not create an account in the store for you. When you use your account When you use your account, you have access to the user panel where you can complete, check and change data. You can also manage the consents you give. In your account you can save the data necessary to make purchases: delivery address,
phone number,
invoice details if different from the delivery address.
You can also complete data that will allow you to use the services we offer when purchasing certain products. The data you provide in this case depends on the type of service and whether it is offered by us or our partner. Using your account you can also: pay for the purchase through the payment operator;
share your opinion about purchases. For example, as part of the Trusted Opinions program – if you agree to the email you provide, we will send a survey and then we will share it with Ceneo.
When you use your account, we collect additional information about you: purchase history,
history of additional services,
preferred and used payment methods,
data you use to issue proof of purchase,
shipping details,
payment statuses,
comments and opinions that relate to the transaction.
When you file a complaint, replacement or return of the product If you want to use the guarantee, warranty or return the product, please use our form on the website. Once you do this, we will register and process your application. If you fill out the form as a logged-in customer or know the receipt or invoice number, we will complete the data we already have. If you fill out the form as a guest, you must provide the following data yourself: name and surname,
company name,
address,
e-mail address,
phone number,
bank account number upon return.
When you use additional services we offer, such as “door to door” or x-care On the product page you will always find information about which services you can benefit from additional benefits when you purchase this product. We mark both the services that you can purchase immediately and those that you can purchase later when you need such a need. Depending on the option you choose, we will require additional data from you. For example, the address for delivery, installation or repair of the product, as well as data that is necessary to purchase additional equipment servicing. Our consultant will ask you for this data during a telephone conversation. You can also buy our products on the allegro.pl platform. In such a case, we receive your data from Allegro, which is necessary for us to complete your purchase and send the product. We also use the OLX trading platform, where you can buy outlet products. The data processing rules can be found on the OLX website. You pay for your purchases
When you pay cashless, you use the services provided by our partners who process specific personal data that are necessary to complete the transaction. When you use the contact form, send us a traditional e-mail, call us or chat You can contact us in various channels. Depending on the form of contact you choose, we will ask you for a different set of data. You can contact: by e-mail – you send an e-mail from your e-mail address or via our form, you provide us with your e-mail address and other data that you provide in the message;
by phone – you provide us with your telephone number and other data requested by the advisor to verify who he is talking to, solve the problem, provide information about the order;
via chat or other messenger – you provide us with your nickname and other data that you send.
Remember that as part of customer service – user, we can use the contact details that you added in the customer panel on your account at savexa.org We record our conversations and save chats and emails, we do this to handle the matter you report. When you take advantage of promotions, competitions, campaigns dedicated Competitions, promotions and dedicated campaigns, such as Black Friday and Cyber Monday, that we organize are usually based on separate regulations. There you will find an information clause in which we describe which of your personal data we will process for the purposes of the campaign. Before you take part in such an event, you must confirm that you accept the regulations. If the event we organized ends with a specific prize, we will ask the winner for additional data in order to send the prize. Standard price promotions involving reductions in the price of specific products or product groups are based on the Sales Regulations and do not require providing data other than those provided during purchases. Competitions and dedicated promotional campaigns are linked to marketing activities, so there will be cases in which they will be co-administered, for example competitions that we organize on our social media. We will always be there for you in such a case inform about this in the regulations. When you are our partner, contractor or cooperate with us in some respect If you are our partner, contractor or collaborator, we will process your contact and representation data. These are: name and surname,
position,
phone number,
e-mail address.
We will use this data to contact you, sign and perform the contract and for representation purposes. Data processing in marketing: We use your personal data to provide you with information and marketing offers. How we do it depends on what communication channel you have chosen with us and what we have your consent for. This may be a contact: email,
SMS,
telephone,
chat,
by traditional mail – only in selected cases.
We process data based on: your consent,
the regulations accepted by you as a contract template,
based on our legitimate interest – after fulfillment legalization grounds.
You consent to the automated processing of your data, including profiling, or we use our legitimate interest of the administrator
You can consent to automated processing of your data and profiling. This means that we will be able to process your data automatically, without human intervention. This way we can, based on what you browse and buy: prepare an individual offer for you,
propose additional services or products,
display the individual product card,
prepare a dedicated advertising campaign.
We may use our legitimate interest as an administrator to adapt the content we provide to you to your preferences and expectations. For this purpose, we use marketing tools for statistical and analytical purposes and examine the attractiveness of the offers we send to you. Cookies on our website – cookies
When you visit our website, you receive information about cookies and you can choose which ones we can download. The exception are cookies that are necessary for the website to function. When you accept cookies on our website, we will collect the information specified in them for statistical, analytical and advertising purposes. Cookies may collect your IP address. We cannot identify you using your IP address alone, but when combined with other information we may be able to do so. Detailed information on what data is stored in cookies and how we process it can be found in our cookie policy. When you express your opinion about a product, purchase or store, you are participating in surveys
You can leave a review about purchases in our store, products purchased and the store in general. You will do this: in the survey that we will send to you by e-mail, if you leave us your e-mail address,
under the product, on its website or on our forum,
you can also ask a question about the product you are interested in directly on the card product.
You can also write your opinion about your experiences and feelings while shopping in our store, about your activity in the store and about your preferences and expectations in a dedicated survey, which we make available on our website or in our social media. We then process your data that you provide for statistical and analytical purposes. We analyze the results of these surveys in detail and based on them we improve our offer, customer service and organize marketing campaigns. In the survey you will find a clause in which we inform you about what data we process. We will attach regulations to some surveys, which will be a template of the contract between you and us. Processing of personal data in connection with the parties’ claims We may process your personal data when we pursue our claims and rights or defend ourselves against claims you have submitted against us. For this purpose, we will process data that is necessary to consider or defend against a claim him. We will process the data until the case is completed or the judgment becomes final. While your claim is being processed, we will not delete your data even if you request it.
Reporting illegal content
The European Digital Services Act (DSA) gives you the opportunity to report content that is unlawful to us. On the store’s home page, in the contact tab, we have launched a special form for reporting such content.
- Principles of personal data processing – purposes, basis and period of processing your data
We need your data to:
handle your orders,
send you notifications about the delivery status of products,
solve any problems related to delivery,
prepare an offer for you or propose additional services.
We also use your personal data when we manage your payments, handle warranty claims and returns for products you have ordered.
Thanks to your personal data, we receive the information necessary to complete the purchasing process. Additionally, based on them, we can:
identify you and check whether your age qualifies you to shop online;
confirm your address with external entities.
We will process your data as long as you are our active customer.
Because we care about continuity of supplies and availability of products for all customers, we may, in accordance with the rules set out in the Sales Regulations, limit (temporarily) the possibility of purchasing specific products or even assortment groups (for example, we may determine the maximum number of items you can purchase). In such a case, we process your personal data in accordance with Art. 6 section 1 letter b GDPR, which means that we will not delete your personal data, even if you request it, until we remove the restrictions.
Remember that if you return the product or give it to us as part of a warranty claim, you are obliged to delete all your data from the device, including personal data that is there. We are not responsible for the data you leave there. You, as the owner of this data, are responsible for delivering the device to us without private data, including personal data. If If you do not do this, we may delete your data.
If you take advantage of the manufacturer’s warranty and we are an intermediary who transfers your equipment as part of a warranty claim, we may transfer your device to an external manufacturer’s service center, along with your data – including personal data.
If you cannot delete the data for technical reasons (e.g. the equipment does not start, therefore you cannot delete the data on it), please report this before you give us the equipment.
During purchases and after-sales service, we may process the following personal data:
contact and shipping details: name and surname, address, e-mail address and telephone number;
payment information and payment history;
order information;
information about complaints, returns and canceled orders.
When we transfer your data, the payment operator becomes the administrator of your data, we are a separate administrator and process the information selected by your payment method.
Contact form and other forms of handling customer notifications
We process your data if you contact us:
via the contact form,
in chat or via messenger,
by email,
by phone,
via social media.
Data processing in marketing
We also process your personal data for marketing purposes. We do this based on the consent we received from you. In accordance with the law, we may process your data until you withdraw your consent – you can do it at any time, but remember that withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal. We also process your data when we have a legitimate interest.
We contact you by e-mail, telephone or chat, depending on the form of communication we have chosen and for which we have your consent.
We may also process your data as part of competitions, promotional campaigns and dedicated special events that we organize. Majority these events, has its own regulations in which we will write how and what kind of data we process.
Marketing activities may be related to profiling. This means that thanks to the automatic processing of personal data, we will evaluate and analyze your behavior. Then we will create a forecast that will allow us to optimize our offer in the future. Thanks to the forecast, we will also be able to present you with an offer that we will prepare especially for you.
We also process data for statistical and analytical purposes to optimize and improve our offer. Additionally, we can analyze your shopping preferences and activity thanks to surveys that cover various shopping areas.
Based on the data we collect, we can create customer profiles and create personalized advertisements, marketing campaigns, sales campaigns and improve our offer of goods and services.
If we have your consent to use cookies, we may use the information that contain these files for statistical, analytical and advertising purposes.
For the purposes of marketing activities, we may process data such as:
contact details, e.g. e-mail address, telephone number and postal code;
demographic and location data;
information about the offers you view, use and products you add to or remove from your shopping cart, information about abandoned carts;
information collected from cookies.
Additionally, if you have an account in our store, we will also process your personal data stored in this account for marketing purposes, including:
name and surname;
address;
demographic data;
purchase history;
how you navigate the page and what items you click on;
ID of the logged in user.
We can conduct marketing activities independently or with the participation of our partners.
We will store your data for direct marketing purposes until one of the following situations occurs (depending on the legal basis data processing):
you withdraw your consent,
the action for which we used your data will end,
you file an effective objection or resign from the services we provide.
In connection with marketing activities, we process your personal data according to the principles described in the table below:
Category or type of personal data
Purposes of processing
Legal basis
Storage period
e-mail address
providing the Newsletter sending service.
Art. 6 section 1 letter a) GDPR
Until you cancel the service.
participants: name and surname e-mail address may include: image of the participant and/or child of the participant, if the event involves a minor and is related to the image of the winner additionally: telephone number address for shipping the prize (if it is in kind)
Organization of competitions, promotions and special campaigns dedicated to customers, which we carry out on the basis of the regulations of a given event.
Art. 6 section 1 letter b) GDPR
Until one of the following events occurs first: termination of participation in the competition, for example, when we issue a prize termination of participation in a special campaign or promotion until the resignation from the provision of the service
name and surname address of residence PESEL
Withholding tax on winnings in competitions and special campaigns if the law provides for tax on winnings.
Art. 6 section 1 letter c) GDPR in connection with Art. Art. 30 par. 1 point 2 of the Personal Income Tax Act and 70 § 1 of the Tax Ordinance (necessity to fulfill a legal obligation)
For 5 years from the end of the year in which the prize was awarded.
Depending on the selected contact source: e-mail address, telephone number, chat nickname
Sending personalized advertisements, based on the customer’s consent: advertising campaigns from Google Ads, SalesForce, and those implemented with the participation of advertising agencies.
Art. 6 section 1a) GDPR
Until consent is withdrawn.
There may be data related to personal data, e.g. the customer’s IP address visits the store.
Remarketing of own goods and services, advertising displayed based on the customer’s visit to the store’s website, website traffic (contextual advertising).
Art. 6 section 1 letter f) GDPR
Until an effective objection is submitted.
Data related to the respondent’s personal data, e.g.: age, gender, shopping preferences, salary specified in the amount ranges of the device’s IP
Conducting statistical and analytical customer research in order to optimize the offer and services provided.
Art. 6 section 1 letter f) GDPR
Until an effective objection is submitted.
e-mail address telephone number
Recruitment of respondents for survey research – contact details
Art. 6 section 1 letter a) GDPR
Until consent is withdrawn.
There may be data related to the respondent’s personal data, for example: age gender shopping preferences salary specified in amount ranges IP devices other telephone number
Surveys dedicated to customers and potential customers conducted to learn about their needs and preferences customer, their shopping experiences and using this data for marketing activities, including improving the offer.
Art. 6 section 1 letter b) GDPR
Up to 3 years from the end of the study. The data storage date is always specified in the survey regulations.
There may be data associated with the respondent’s personal data, for example the IP address of the device and others.
Conducting marketing activities via push messages
Art. 6 section 1 letter a) GDPR
Until consent is withdrawn – in the device settings.
nickname other data indicated by the user
Marketing activities carried out as part of a fan page on social media, for example Facebook, including publishing customer posts
Art. 6 section 1 letter f) GDPR
Until an effective objection is submitted.
Data processing in connection with the execution of requests arising from the GDPR
In part four of the Privacy Policy, we describe what rights you have under the GDPR. If you send us or submit your request, we process it Your personal data contained therein. We store the content of such a request for evidentiary purposes.
We will not delete your data if we are preparing your order or clarifying any matter with you related to the purchases and services you use.
Below we present how we process your personal data when handling your requests:
Category or type of personal data
Purposes of processing
Legal basis
Storage period
name(s) and surname e-mail address telephone number data provided by the applicant
Fulfillment of the request in accordance with the scope indicated by the applicant. Applies to the following GDPR articles: – art. 7 section 3, art. 15, art. 16, art. 17, art. 18, art. 19, art. 20, art. 21. Taking into account the principle of accountability (the need for archiving for evidentiary purposes related to the register kept).
Art. 6 section 1 letter c) GDPR in connection with the indicated articles of the GDPR, i.e. art. 7 section 3, art. 15, art. 16, art. 17, art. 18, art. 19, art. 20, art. 21.
For a maximum period of 6 years from the date on which the application was submitted.
Data processing in connection with the parties’ claims
We may process your data when we handle claims, both those submitted by you and those we pursue ourselves.
The scope of data processed depends on what the claim concerns. We always process only the data that is necessary to consider a given case.
An example set of such data is presented in the table below.
Category or type of personal data Purposes of processing Legal basis Storage period name and surname e-mail address telephone number correspondence address other data necessary to resolve the matter, e.g. data on orders, complaints, submitted requests The legitimate interest of the administrator consisting in pursuing claims or defending against claims. Art. 6 section 1 letter f) GDPR Until the matter is finally resolved, including the administrative decision or court judgment becoming final. In the case of natural persons who run a business or partners in partnerships, additionally: name and surname e-mail address telephone number company name NIP address of the company’s registered office other data necessary for settling the matter, e.g. data about orders, complaints, submitted requests
Security of our services, monitoring compliance with regulations.
We constantly monitor our systems to ensure the safety of customers who shop or use us our services. For this purpose, we may collect and register your personal data that we receive on our servers from web browsers or applications when you use our store. In this way, we can detect threats and ensure traffic safety on the website and mobile application.
Additionally, we constantly check whether the users of the website or application comply with the law, including our regulations.
Any actions aimed at circumventing the provisions of the law, avoiding compliance with the Regulations, aimed at fraud, extortion, or actions violating good practices will be blocked and consequences will be brought against such user.
Category or type of personal data Purposes of processing Legal basis Storage period Data related to personal data that we have in the system: behavior on the website using functions using available tools examining activity on the website Supporting the security of services provided electronically and user safety, counteracting abuses, including fraud, activities violating good practices, aimed at circumventing legal provisions or the provisions of the Regulations and ensuring traffic safety. Art. 6 section 1 letter f) GDPR Until the end of using the services.
savexa disclaimer
We are not responsible for incorrect processing of personal data and related processes if your personal data is made available to unauthorized persons or entities as a result of at least one of the following situations:
the data we received from you is incorrect, e.g. incorrect e-mail address, incorrect telephone number, incorrect shipping address;
you use a public computer, which increases the risk of data leakage and lack of personalized settings (e.g. browsers), or you use a profile or device that is not yours – it works according to the owner’s settings;
Your e-mail box has been hijacked (e.g as a result of a cyber attack or lack of appropriate security), as a result of which your password to your account in our store was obtained by an unauthorized person;
due to your negligence, e.g. leaving a logged-in session on a publicly accessible device, providing your password to another person, using a password with a strength other than the maximum one suggested by the website when creating an account, using the same password on different websites, or by the operation of malicious software on your device ;
you providing your data to third parties to collect the order, submit a complaint or carry out another process in our store, which led to the incident;
the data was leaked due to errors of our partners who were the administrators of your data in a given process, e.g. carriers, couriers, banks, financial institutions and others.
Reporting illegal content
The European Digital Services Act (DSA) gives you the opportunity to report content that is unlawful to us. On the store website you can report content that is inconsistent with the Digital Services Code. If you send us a report, we will process:
Category or type of personal data Purposes of processing Legal basis Storage period name and surname e-mail address Implementation of the assumptions of the European Digital Services Act, i.e. enabling the reporting of illegal content. Art. 6 section 1 point c) of the GDPR Until the matter is finally resolved, name and surname, other data you provide. Implementation of the assumptions of the European Digital Services Act, i.e. contact details for the supervisory authorities of the Member States. Art. 6 section 1 letter c) GDPR Until the matter is finally resolved.
- Your rights in the context of GDPR savexa exercises your rights arising from the GDPR, including the rights described in Art. 15-22 GDPR. If you want to exercise your rights, please write an e-mail to our data protection officer at [email protected] or in any other way you choose. Below you will find a description of the rights you are entitled to: Right of access to article data 15 GDPR At any time, you have the right to check which of your personal data we process and find out: what is their scope; for what purposes they are processed; based on what legal bases we process them; who we share it with; what is the planned storage time. If you want, you can receive a copy of your data from us – please contact us. Right to rectification of data Art. 16 GDPR You have the right to correct or supplement your personal data if it is incomplete or incorrect. If you have an account in the x-kom store, you can correct or supplement your personal data at any time in the settings. You can also contact us to do this. The right to delete data (right to be forgotten) Art. 17 GDPR You have the right to delete your personal data that we process at any time (be forgotten). To do this, use a special button that is available when you log in to your account or contact us in any other way convenient for you. The exceptions are situations when: you have an open order – not yet shipped or only partially shipped; we are waiting for your payment, regardless of payment method; you are a person who has made purchases in our store – then we will save your personal data regarding the transaction for reporting and accounting purposes, including evidentiary purposes; if a product purchased from us is subject to a temporary sales restriction, e.g. in terms of quantity, because it is difficult to obtain on the market – then we will not be able to delete your data until we remove the restrictions (we store the data necessary to determine whether you have already purchased a product subject to the restriction from us ); if we are obliged to secure your data based on a request sent to us by an authorized state authority, e.g. the police, prosecutor’s office, court, etc.; If your data is necessary to establish, pursue or defend against claims. The right to limit processing Art. 18 GDPR You can request that we restrict the processing of your personal data when: you do not consent to us processing your data on the basis of the legitimate interest of the administrator. We will restrict data processing if we determine that your rights override our legitimate interests; you report that your personal data is incorrect. We will limit the processing of your data until we have verified its accuracy; data processing is unlawful. You can then refuse to have your personal data deleted and instead request the restriction of the use of your personal data; we no longer need your personal data, but you need it to establish, pursue or defend claims. To exercise this right, please contact us. Obligation to notify about rectification or deletion of data or restriction of processing Art. 19 GDPR If you request it, we will inform you who is the recipient of your personal data. We have a duty inform anyone to whom we have transferred the data about rectification, deletion or limitation of data processing, if this is possible or does not require disproportionate effort.
Right to transfer data Art. 20 GDPR
You can exercise the right to transfer when, based on your consent or a contract concluded with you, we process your personal data in an automated manner. You have the right to receive a copy of your data from us in a structured, commonly used and readable format.
We can send this copy directly to you or to another entity that will then process this data. Please note that this only applies to personal data that we have from you. If you would like to receive a copy of your data, please contact us.
Right to object Art. 21 GDPR
You have the right to object to the processing of your data to the extent that we do it on the basis of the legitimate interest of the administrator. There should be such an objection justified by you. If you object, we will stop processing your personal data until we determine whether your rights override our interests.
We will not stop processing your data if your interest or rights are legally invalidated or if there are legal claims against you. In such a situation, we will inform you about it.
You do not have to justify your objection if it concerns the processing of data for direct marketing purposes, including profiling.
The right not to be subject to automated processing, including profiling, Art. 22 GDPR
You have the right not to consent to automated decision-making regarding your personal data, including profiling, which produces legal effects regarding you or similarly significantly affects you. You can withdraw your consent yourself if you have an account in our store – in the “settings” tab. If you do not have an account, please contact us and report your withdrawal of consent.
To effectively exercise your right to object to the profiling of your personal data, you must log out from all devices and delete all cookies, including browsers (the deletion process may take up to 48 hours). You can learn how to properly delete cookies in the cookie policy.
The right to lodge a complaint with the supervisory authority, Art. 77 GDPR
If you believe that we are processing your personal data incorrectly, you have the right to submit a complaint to the supervisory authority, i.e. the Office for Personal Data Protection based in Warsaw at ul. Stawki 2, 00-193 Warszawa, details can be found on the office’s website.
You can always contact us if you think that we are processing your personal data incorrectly.
The right to refuse and withdraw consent at any time
If data processing requires your consent, you have the right not to express it. Such situations occur when, for example, we ask you whether you want to receive marketing information from us.
You always have the right to withdraw your consent at any time, which you have expressed pursuant to Art. 7 section 3 GDPR, e.g. for marketing activities, profiling, but remember that withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent expressed before its withdrawal.
Cookie policy and similar technologies
savexa uses technology that allows it to collect cookies, including IP address, tracking pixels, local data, including globalization data and push notifications. If you use the mobile application and have consented to sharing your location, we will be informed about it. Information about how we use these technologies can be found in the Cookie Policy.
Data recipients and transfer of personal data to countries outside the European Economic Area
We may transfer the data you provide to other entities, for example companies that provide us with specific services. These entities will be process personal data on the basis of the contract concluded with us and only to the extent that we instruct them to do so. These are entities that:
send SMS messages and shopping notifications;
maintain ICT systems (ticketing systems, telephone call management systems, helpdesk, accounting systems, analytical systems and other IT services), ensure internal communication and handling of requests;
they store, pack and deliver the bulk equipment we sell;
they provide a “door to door” service – deliveries with assembly, on-site repairs, if you decide to opt for such a service;
they provide a dropshipping service;
store data electronically and ensure secure storage of system data;
provide a virtual assistant service, an automatic customer advisor;
permanently destroy data carriers – paper and electronic;
provide consulting, legal, etc. services that support us in the implementation of individual processes;
they testify for us marketing services that are intended to optimize and improve the effectiveness of marketing activities directed to customers. These entities help us improve the overall quality of the services we provide, understand consumer sentiment, profile, provide reports and marketing metrics, including:
social media, for example Facebook, which support product advertising and advertising campaigns;
entities that provide services to measure and research customer traffic on the website;
provide opinion-giving services to users of online stores and platforms, which conduct rankings of sellers, products and prices based on customer ratings;
provide remote call and appointment booking services;
perform warranty repairs and replacements if you file a complaint and use the warranty of the purchased equipment;
are sales platforms. We share your data with them if you purchase equipment that we offer through them.
We may also transfer your data to entities that may collect it process as a data controller in connection with offering certain services. In particular, we may transfer data:
courier companies that deliver orders;
companies from the financial sector that are payment operators, offer installment purchases, leasing, long-term rental – when you pay for the purchase or choose a specific form of financing;
insurance companies, if you additionally insure the purchased product;
debt collection companies that act on our behalf;
our partners with whom we cooperate in organizing promotions, competitions and special campaigns for the client;
companies that collect opinions about products and stores, where you can share your opinion about the purchase, product, seller (e.g. Ceneo, Opineo).
We are obliged to make your data available under the law to public institutions that contact us in connection with ongoing proceedings regarding possible violations of the law, in particular:
police, prosecutor’s office, courts;
court bailiffs;
tax offices and customs services;
government agencies and institutions, including EU institutions, countering terrorism and organized international crime;
other state institutions, including services, authorized to obtain personal data.
We can also approach public institutions and provide them with data if we detect a potential crime committed in our place.
We do not sell your personal data, we do not share it with companies conducting aggressive marketing activities (such as photovoltaics, payday loans, equipment demonstrations and others), nor do we exchange it with other entities.
We may transfer your personal data both within the European Union and outside the European Economic Area. The transfer of data outside the EEA is permitted provided that the European Commission determines that a third country, territory or specific sector or sectors in that third country or a given international organization ensure an adequate level of protection (Article 45 of the GDPR).
In the absence of such a determination by the Commission, we may transfer data to a country outside the Union or to an international organization provided that appropriate safeguards are provided for (e.g. a standard data protection clause adopted by the Commission or the supervisory authority competent for the protection of personal data) and enforceable rights and effective legal remedies.
Whenever we transfer your data outside the EEA, we do so in compliance with applicable law. Your data may be transferred outside the EEA to:
Google Cloud Poland sp. z o. o. based in Warsaw, Poland, in connection with the use of the e-mail system and tools included in Google Workspace, for statistical and administrative purposes;
Google Ireland Limited based in Dublin, Ireland in connection with the use of Google Ads advertising tools and technologies;
Microsoft Ireland Operations, Ltd based in Dublin, Ireland, in connection with the use of tools and technologies offered by this entity;
SFDC UK, Ltd (SalesForce) based in London, Great Britain, headquartered in the USA, in connection with the use of services for sales support and marketing activities;
SFDC Ireland, Ltd (SalesForce) based in Dublin, Ireland, headquartered in the USA, in connection with the use of services for sales support and marketing activities;
QUADIENT INTERNATIONAL SUPPLY LIMITED based in London, UK in connection with the use of the CVP Everest packaging system.
Data automation and profiling
If you consent, we will automatically process your data, including profiling it in accordance with Art. 22 GDPR. Remember that you can withdraw your consent at any time, which does not affect the lawfulness of processing before its withdrawal.
If you agree, we can prepare a personalized offer for you, based on e.g. your purchase history. This will be done in a way automated, without the participation of a human factor.
Contact details and Personal Data Protection Inspector
The Data Protection Inspector is Krzysztof Cisło. In all matters related to privacy and protection of your personal data, you can contact us by email at [email protected]
You can also contact us in any other way of your choice:
by phone with our hotline at 50 06 62 952
via the contact form on the website. [email protected]
by post to the postal address of savexa sp. z o.o. ul.Zawodzie 20, 80-276 Gdańsk, with the note: Data Protection Inspector
Changes to the Privacy Policy
If necessary, we may change the provisions of our Policy in accordance with the rules of change set out in the Sales Regulations. We will inform you about any such change in advance. Whenever we update the privacy policy, we will post its latest version on our website in the Privacy Policy tab.
Provisions final
If you have any questions regarding the processing of personal data in the HQSoft Store, please contact us via e-mail: [email protected]